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RESOLVED: Unplanned Event: International ConnectivityUpdated a year ago

Incident: Degraded Performance
Status: Resolved & Being Monitoring

July 23, 2023 23:29 NZST
[Monitoring] We are now seeing normal traffic flows restored, awaiting formal confirmation of restoration from upstream vendors.

Incident under monitoring, services will continue to be monitored closely overnight. If you are having issues with your International Connectivity, please restart your router and ONT for at least 60 seconds, then log a ticket with Mythical Fibre Support

July 23, 2023 21:26 NZST
[Investigating] Investigation ongoing with upstream vendors as P1, Next update when available.

July 23, 2023 20:28 NZST
[Investigating] Investigation remains ongoing with upstream vendors, next update 9.15 PM.

July 23, 2023 19:15 NZST
[Investigating] Investigation remains ongoing with upstream vendors, next update 8.15 PM.

July 23, 2023 18:22 NZST
[Investigating] Investigation remains ongoing with upstream vendors.

July 23, 2023 17:15 NZST
[Investigating] Investigation remains ongoing with upstream Vendors, no ETR at this time.

July 23, 2023 15:50 NZST
[Investigating] Issue remains under investigation with upstream vendors, no ETR at this time.

July 23, 2023 13:55 NZST 
[Investigating] We are currently investigating an issue intermittently impacting traffic to international destinations, this is currently under investigation with upstream vendors.

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