Although we've made sure a variety of routers are compatible with our network, not every router will, so please make sure you can enable the options given below on your device. If you don't yet have a router, drop us a line and we can give you some r

Although we&apos;ve made sure a variety of routers are compatible with our network, not every router will, so please make sure you can enable the options given below on your device.If you don&apos;t yet have a router, drop us a line and we can give you some recommendations.<h2 id="isPasted">Fibre Settings</h2>Connection type: IPoE or DHCP Internet IP Address: Get Dynamically from ISP Domain Name Server (DNS): Get Automatically from ISP VLAN Tagging (sometimes called IPTV settings): Enabled VLAN ID: 10 VLAN Priority: 0 SIP ALG: Disabled IPv6 Settings (OPTIONAL if your router supports it): Connection Type: DHCP (with Prefix Delegation) Domain Name Server (DNS): Get Automatically from ISP Prefix length (or delegation size / ID): 56 DHCPv6: Checked &#xA0;or &#xA0;ON

General Settings

Connect your main Deco unit the your ONT in the correct LAN/GE port. Connect your smart phone to the Deco’s wireless using the Wi-Fi name and Password provided. Download the TP-Link Deco app from the iOS/Google Play Store. After opening the app and g

<div id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" title="Page 1"><ol><li>Connect your main Deco unit the your ONT in the correct LAN/GE port</li><li>Connect your smart phone to the Deco&#x2019;s wireless using the Wi-Fi name and Password provided</li><li>Download the&#xA0;TP-Link Deco&#xA0;app from the iOS/Google Play Store</li><li>After opening the app and going through some initial setup, click&#xA0;More&#xA0;in the bottom right-hand corner</li><li>Under Router Settings, click the Advanced button</li><li>Click the IPTV/VLAN option</li><li>Enable IPTV/VLAN and click ISP Profile</li><li>Select&#xA0;New Zealand UFB&#xA0;from the list</li><li>The final results should look like this, click&#xA0;Save <img src="https://attachments.gorgias.help/30BVo7vVqzv7rvzm/hc/dY4gQxzdEK2Wnv8l/2025122223-8537b6c6-cca7-4cec-89ab-15e041b9fd3a-img_2179%202.jpg" style="width: 227px;" class="fr-fic fr-dii"> </li></ol></div>

TP Link Deco

<ol><li>Connect to the modem via wire or wireless</li><li>Open a browser (Chrome, Firefox, Safari, etc) and enter 192.168.178.1 in the address bar</li><li>When prompted, add admin as the username and look on the bottom of the modem for the Fritzbox</li><li>Password, if there is no Fritzbox Password try admin</li><li>Using the left-hand panel, navigate to Internet &gt; Account Information</li><li>Match the following details <img src="https://attachments.gorgias.help/uploads.gorgias.io/30BVo7vVqzv7rvzm/Screenshot_2023-07-13_at_2.19.50_PM-c370df0c-cf74-4b2c-9642-e80df25c7711.png" style="width: 652px;" class="fr-fic fr-dib fr-fil"></li><li>Scroll to the bottom and click Apply.</li></ol>Any issues? Send us a message

Fritzbox

Connect to the modem by Ethernet or WiFiOpen a browser (Chrome, Firefox, etc) and enter 192.168.1.254 in the address barUse admin as both the Username and the PasswordThe password must be changed, minimum of 8 characters long, then click SaveOn the l

<ol><li id="isPasted">Connect to the modem by Ethernet or WiFi</li><li>Open a browser (Chrome, Firefox, etc) and enter 192.168.1.254 in the address bar</li><li>Use admin as both the Username and the Password</li><li>The password must be changed, minimum of 8 characters long, then click Save</li><li>On the left-hand side, click Network</li><li>On the top of this page, click on WAN</li><li>Make sure the WAN Connection Type is set to Ethernet WAN</li><li>Click the first Edit button in the Summary page<img src="https://uploads.gorgias.io/30BVo7vVqzv7rvzm/Spark_Modem_1-852a7073-c90e-49da-abd9-404bc3b62914.png" style="width: 698px;" class="fr-fic fr-dib fr-fil"></li><li>Make sure the settings on this page match the settings in red below, then click Save settings<img src="https://uploads.gorgias.io/30BVo7vVqzv7rvzm/Spark_Modem_2-edd327e8-2522-4301-9d08-75474ec25346.png" style="width: 692px;" class="fr-fic fr-dib fr-fil"></li></ol>

Spark/Skinny/Bigpipe - Arcadyan Smart Modem

Note: This is an older router, and some customers experience connection issues with this router. If you have issues it's recommended you replace it. We recommend the Unifi Dream Machine 7. 1. Connect to the modem via Ethernet or Wi-Fi. 2. Open a brow

<div id="isPasted" title="Page 1">Note: This is an older router, and some customers experience connection issues with this router. If you have issues it&apos;s recommended you replace it. We recommend the <a href="https://www.pbtech.co.nz/product/NETUBI2245/Ubiquiti-UniFi-UDR7-Dream-Router-7-10G-Cloud-Gatew" target="_blank" rel="noopener noreferrer">Unifi Dream Machine 7</a>1. Connect to the modem via Ethernet or Wi-Fi2. Open a browser (Chrome, Firefox, Safari, etc.) and search 192.168.1.1 3. Enter &quot;vodafone&quot; as the username and find the password on the bottom of the modem and hit Login4. In the top right hand corner, click &quot;Basic Mode&quot; and change this to &quot;Advanced&quot;5. In the top ribbon, click &quot;Settings&quot;6. On the right hand menu, click &quot;WAN&quot;7. Under &quot;WAN Fibre&quot; click the Pencil/Edit icon8. Make sure these settings are enetered:- Connection Type: IPoE- WAN IPv6 Enable: Green- 802.1P Priority: 0- 802.1Q VLAN ID: 10- Firewall: Green- NAT: Green- IP Address Mode: Dynamic- Obtain DNS Servers Automatically: Green9. Click Save </div>

Vodafone (One.nz) UltraHub

Live chat with New Zealand's best little fibre provider. We're here to help! Simply drop us a line and we will get back to you as soon as possible either by Live Chat or email. It couldn't be easier.

We're here to help! Send us a message and we will get back to you as soon as possible.